◷
Help shoppers find answers
Give customers a place to ask about products, policies, and practical details before they decide.
For online stores getting ready for the busiest season
More customer questions answered. More shoppers ready to buy.
Meet Avena, your AI shopping assistant. It helps shoppers find product information, get answers to common questions, and work out what to do next, so you are not stuck answering every message yourself.
Try the sample shop first. Then tell us about your store and the questions your customers ask.
Try Avena chat
See how Avena answers real customer questions.
Try the sample shop and ask about products, delivery, returns, or anything else.
SAMPLE SHOPPING EXPERIENCE · TRY A PRODUCT QUESTION
The moment that matters
When a shopper has a question, make it easier to keep shopping.
Customers want to know what is available, which product is right for them, how delivery works, or what happens next. When answers are hard to find, they can leave before buying. Avena helps make those answers easier to get.
↻
Make choosing easier
Help shoppers explore product details and compare options using information you approve.
↗
Keep the next step clear
Guide customers towards a relevant product or next step, and flag questions that need your team.
A managed setup
You know your business. We help Avena learn it.
We work with you to gather the product details, policies, and answers your shoppers need, then configure and test Avena for the agreed setup.
01
Tell us about your store
We learn what you sell, the questions shoppers ask, and the information they need.
02
We prepare Avena
We configure the assistant around your approved product and policy information.
03
We test and launch
We test realistic customer questions and prepare the agreed experience for launch.
What you get
A shopping assistant set up for your store.
Holiday Rush includes a managed setup for one business and one agreed channel. We confirm the exact scope with you before payment.
✓
Avena configured for your store
Set up around your approved product information and store policies.
✓
One agreed customer channel
One initial channel, confirmed with you before we begin.
✓
Answers based on your information
Clear guidance on what Avena can answer and what it should pass to your team.
✓
A sensible handoff
Questions that need your judgement are flagged rather than guessed at.
✓
Testing before launch
We check realistic shopper questions before the agreed setup goes live.
✓
Handover and support
Clear next steps and support within the agreed service terms.
Holiday Rush · Founding offer
Get Avena ready for the shoppers who are already asking.
The Holiday Rush Offer covers the Black Friday, Christmas, and New Year selling period. Avena helps shoppers get answers and explore your products while you focus on running your business.
Founding offer · limited to the first 10 businesses. Pay $497 (₦625,000) upfront. After the founding offer, the seasonal price is $997. Standard price: $1,597.
Founding offer · one-time upfront payment
$497
₦625,000
One business · one agreed channel
Apply for Holiday Rush ↗Before we begin
Good questions. Clear answers.
How quickly can we get started?
Our target is up to seven days after we receive your complete business information and the access needed for installation. We will confirm the timeline before onboarding.
What if Avena doesn't know an answer?
Avena should not invent business information. We'll configure it to acknowledge gaps and direct the enquiry to a human. The exact handoff method will be agreed during setup.
Do I need a developer?
Not necessarily. We can provide a website installation snippet or coordinate with your developer, depending on your platform.
Who owns my business information?
You retain ownership of the information you provide. Before onboarding, we'll explain what is processed, how it is used and how to request deletion. See the final privacy policy for full terms.
What happens after the holiday season?
The planned monthly continuation is $249/month from February 2027 for hosting, AI usage within an agreed allowance, maintenance, and support. You will review and explicitly approve the terms before any recurring payment begins.
How does payment work?
You will review the agreed scope and payment terms before paying. We will only describe checkout as available once the payment provider is connected and tested.
Make the holiday shopping experience easier for your customers.
Apply for the Holiday Rush founding offer. We’ll review your business, confirm suitability and setup scope, and share payment details if approved.
Apply for Holiday Rush ↗